Frequently Asked Questions

SurgeryWeb provide GP practice websites from £269 per year with an initial £100 setup fee (exclusive of VAT), the minimum term is 2 years.

Not at all, your first invoice will be sent when your new website goes live. Your term starts on your go live date so you’re not paying for the time taken to set your new website up.

Of course, if your domain name ends with .co.uk, .org.uk, .com etc then it will be most likely administered by your current provider and when you are ready to go live we will provide you with details for requesting that they transfer this to SurgeryWeb. However if your domain name ends with .nhs.uk then it is owned and administered by NHS Digital, they can point your domain name to the SurgeryWeb servers but will always retain ownership of your name.

Yes, in several ways. We have our new extensive support section which covers every aspect of the website’s dashboard. We are also available via e-mail at any time of the day with excellent response times, get in touch via our Contact page.

Yes, you’ll have login details from the moment your new website is set up and these remain the same once you have gone live allowing you to continually change and adapt elements of your website. Try out our free demo website to get a better understanding of how you can edit your website.

SurgeryWeb uses Wordpress as its CMS. Wordpress currently powers more than 40% of the websites on the internet and is the number one choice for web developers due to its adaptability and simplicity. Wordpress offers many layers of security, various backup options and SurgeryWeb have heavily customised the dashboard so Practices are only presented with settings that are required, stripping out anything that is not.

From the point of us receiving the ‘Initial setup form’ and SurgeryWeb agreement submissions, we aim to have your new Practice website ready within 48 hours. You will then have opportunity to get creative, customise your website and add any additional content in your own time.

Yes, it's part of our process. When setting up your new website, we will copy over most (if not all) of your content from your existing website to the new template, and if adopting our NHS template we will ensure the content is situated where it needs to be in order to score 'well' on the Benchmarking audit.

When you’re ready to go live, we will provide you with some details to pass on to your current provider in order to transfer your domain name (web address) to SurgeryWeb, as soon as they have performed that action we can have you online within hours (but any delay at this stage is out of our hands as we will be waiting for action from the previous supplier).

Yes! You can easily create and edit online forms from your dashboard, helping you gather the right patient information for any purpose.

Yes, each form has its own individual settings for 'Confirmations' which is the message the patient will see when they click submit, and 'Notifications' which is the email you will receive containing the forms data, so you have full control over the recipient for the submission emails.

No, if you don't have social channels then just leave the settings empty and the icons wont display. If you change this in the future, you can easily add the respective URLs via your dashboard to make the icons display.

Yes! Both templates offer two navigation menus. We recommend using the primary navigation for key pages and the secondary for other content, but you’re free to structure them however best suits your needs.