FAQ

We are often asked questions about features, functionality and pricing, so we have compiled our answers but feel free to get in touch if you still have further questions.

How much are your websites?

SurgeryWeb charge £250 per year, minimum term of 2 years. Your term starts on your go live date so you’re not paying for the time taken to set your new website up.


What does your service cover?

As well as the fully customisable, professional and modern SurgeryWeb website, we host your website on a UK based server which has 99.9% guaranteed uptime and advanced security. We manage and renew your domain name when required, hold weekly backups of your website on our secure cloud storage and keep your website up to date with the latest security patches. Most importantly, we secure all websites with an SSL Certificate (which gives your website the green padlock/shield icon) and this means that all data submitted by patients via your enquiry forms is encrypted, alot of other suppliers don’t provide this feature which is a concern for the security of your patients personal information.


Will you copy our content from our existing website?

Yes, as part of our set up process we will copy any content from your existing website in to your new SurgeryWeb website, and then during your two week preview period you can add anything I may have missed, amend anything I have copied over in case it needed an update or remove anything that you feel you no longer need. You could do this at any time as you have full control over your web content, but it is just recommended to have it ready for going live.


How long does it take to set up the new website?

From the point of us receiving the ‘Initial setup form’ and SurgeryWeb agreement submissions via e-mail, we aim to have the new Practice website ready within 48 hours. You will then have a period of up to two weeks to get creative, customise your website and add any additional content. Finally when you’re ready to go live and have contacted either your previous supplier or NHS Digital (depending on your domain name), we can have you online within hours of receiving confirmation that they have transferred the name to SurgeryWeb (but any delay at this stage is out of our hands as we will be waiting for action from the previous supplier).


Can I keep the same domain name?

Of course, if your domain name ends with .co.uk, .org.uk, .com etc then it will be controlled by your existing provider and when you are ready to go live we will provide you with details for requesting that they transfer your name to SurgeryWeb. However if your domain name ends with .nhs.uk then it is owned and administered by NHS Digital, they can point your domain name to the SurgeryWeb servers but will always retain ownership of your name.


Do you offer support?

Yes, in several ways. We have our new extensive support section which covers every aspect of the websites dashboard. We are also available via e-mail at any time of the day with excellent response times, the email address is contact@surgeryweb.org.uk.  We will also be hosting regular webinars from early 2018 which are demonstrations for Practices interested in signing up to SurgeryWeb but would also be very useful for existing Practices to watch and learn about using various elements in the dashboard.

5 Stars

Rated 5 stars by Practices around the UK

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Click below to view our client map and see how other Practices are using SurgeryWeb

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Click here to sign up for your new SurgeryWeb Practice website

Still have questions?

Send us an email using the form below and we will be happy to help!

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