We’re updating a few things…

There’s a few changes we’d like you to know about.

New contact number

Effective from Monday 5th September, we will have a new contact number for enquiries and support which is 0333 188 2448. This number is free to call and will operate from 9am until 5pm Monday to Friday. During busy periods you will have the option to leave a message and if you do so, we will get straight back to you at our earliest opportunity.

Preferred payment method

We’re hoping to change the way we collect payments, but don’t worry, it’s simple and will benefit both of us.  Direct Debit via GoCardless is our preferred method of payment and if you haven’t yet set this up for your Practice, you can do so very easily by just entering your details here: https://pay.gocardless.com/AL0003KN2KS12Z

You wont have to remember to make future payments and you’ll never be chased for late payments, as soon as your invoice due date is reached, we’ll collect payment directly from your pre-agreed bank account.  You’ll be notified before each payment is taken and your payments are protected.  GoCardless is an approved Direct Debit provider who work with over 50,000 business across the globe.

You will also receive invitations via email direct from GoCardless in the coming weeks to set up a Direct Debit if not done so by that time, however if you would prefer to still receive your annual invoice via email and pay manually, that is absolutely fine.

Friends and Family Test

As you know, it is a requirement for GP Practices in England to offer the Friends and Family test to patients. We were notified recently that the wording of the mandatory question had changed and was strictly set to “Overall, how was your experience of our service” with a choice of preceding text (e.g. Thinking about your recent visit,).  We have updated this question on all websites that had the original wording set (which was the majority of Practices) however there were a small few who had changed this wording themselves, so I would recommend any Practice who thinks that they may have amended the FFT form at all just to check the wording of the mandatory question and update using the form builder if necessary.

Further guidance on the FFT requirements can be found on the NHS England website.

Website Updates

We have a number of updates being developed and tested at the moment, not only changes within the dashboard to bring additional features to you but we are also upgrading security, anti-spam measures, accessibility features and more, which will be closely followed by some hefty development work to improve site performance. However, we thrive on feedback and if you have any ideas or suggestions, we’d love to hear from you.

If you have any questions or concerns about anything above, please don’t hesitate to contact us.