COVID-19 – Coronavirus Pandemic

Practices are making good use of the pop-up message feature for displaying important information relating to the Coronavirus Pandemic and some Practices are also creating pages for posters, PDF’s and videos.

In some cases, SurgeryWeb is being asked to publish this information on their behalf. This is not a problem, we are more than happy to assist with the publication of your information, but please bear with us as the number of requests have increased four-fold over the last week or so and we are trying our best to keep up.

Practices have full access to their own website dashboards and are encouraged to try and update their site content themselves where possible. If assistant is required, feel free to contact us at any time but response times may be slightly slower than normal while this pandemic is rife.

Thank you all for your co-operation.


Google Analytics Dashboard Widget

Afternoon all

As you know, there is a widget in your dashboard where you can monitor your website’s statistics using Google Analytics, a great tool for showing you the number of unique visitors to your website, number of returning visitors, page views, everything you want to know.

Recently Google has introduced a restriction of 25 ‘token requests’ per Analytics account which basically means that only 25 websites can be authorised under one Analytics account, if 25 websites use the widget, once a 26th has been authorised the 1st then loses access, if a 27th is authorised then the 2nd loses access and so on.

We were only notified of the restriction this week hence we were not aware that some Practices may have a non-functioning widget but we have found a workaround which should allow us to authorise all Practice websites and we are working hard to get this in place.

However, this does mean that some Practices may find that their analytics have been reset back to 0 as their website has been linked to a new Analytics account.

There is no way from preventing this from happening and we apologise for any inconvenience, but once your website has been authorised to our new Analytics account your statistics should remain undisturbed from that point.


Apologies for any down time today

Apologies for any down time you may have experienced today, the server was having a new IP address assigned today but it appears the host may have messed something up in the process, they didn’t give me any more information other than there was a temporary issue with the node that the SurgeryWeb server is on, all is functioning OK now but I will be seeking a more detailed explanation from them.


Google Maps update

Dear all

Following the post on 4th September regarding the recent changes with Google Maps API and billing (see here: Recent change to Google Maps which affects your Practice website), we are still contemplating the best way to approach this going forward.

Some Practices may notice that their location map has disappeared from the home page of their website, this is only a temporary measure and will be re-introduced on 1st October. The map can still be found on the websites Contact page. This measure is required to minimise the number of map API calls over the next week. We then need to get an accurate number of map loads throughout the month of October so we can better monitor usage, distribute API keys across several billing accounts and minimise costs to SurgeryWeb, ensuring that the service we provide remains sustainable.

We apologise for any incovenience that this may cause, but just like in Primary Care, if costs rise then elements need to be assessed and measures put in place to minimise these additional costs.

Recent change to Google Maps which affects your Practice website

On 11th June 2018 Google enforced the use of API keys to load maps embedded on to websites, this is the interactive map at the bottom of your Practice website. Then on 16th July 2018, a new pay-as-you-go pricing plan went into effect for Maps, Routes, and Places. whereby SurgeryWeb is charged per API request.

Unfortunately we have just discovered that 1 API request is made for each map load, not each site load, which is a rookie mistake on our part, and as the Practice location map is situated on each page of the Practice website, this has accumulated a massive amount of requests. If one patient were to browse your website and look at 15 pages before logging off, this is 15 API requests.

In August alone, SurgeryWeb Practice websites made a total of 92,916 API requests and has therefore been faced with an unfortunate and unexpected bill.

To massively reduce the number of API requests on a monthly basis, we have now removed the map from all pages except for the Practice home page and the Contact Page (it is uncommon for maps to be displayed on all pages anyway) so that the number of requests per site visit should only be 2 (unless a patient visits the home page or contact page several times in one session).

We apologise for any inconvenience but hope you understand why we have had to make this change.

CQC Widget Issue

Good morning all

There is a known issue with the CQC widget which is preventing it from being displayed on your web page, unfortunately as the issue is at their end it is out of my control. CQC are aware of the issue and are working on this, so your widgets should hopefully be back online by the end of the day.

Kind regards


We are GDPR compliant

Following a successful deployment of SurgeryWeb Theme version 2.8 and an update of the main SurgeryWeb website, we are now the only Practice website supplier to become fully compliant.

Each of the Practice websites we supply have features to collect consent on submissions of various forms, a written privacy policy which gives details about the personal data that is collected, who can view it and how it is stored, and other additional features.

Merry Christmas to all of our Practices

SurgeryWeb would like to wish all of it’s registered Practices a very Merry Christmas and a Happy New Year.

All the best for 2018, let’s hope CQC don’t give you too much grief!

Have a great one!


Security Update – 5/12/17

Good morning all

So once again, apologies if anyone experience any downtime yesterday but it was imperative that we rolled out a few additional security measures to all sites due to an ‘increasing memory load’ on the server causing it to become unresponsive.

To prevent this spike in memory usage in the future, we have implemented a “maximum failed login attempts” limit, where an IP address will be blocked after 3 failed attempts, there is also a limit of how many connections 1 IP address can have open at any one time, and there are other Firewall and spam preventatives in place.

We thank you for your patience.

Adrian – SurgeryWeb

*Security Update* – 04/12/2017

Some users may experience intermittent downtime this morning while we work with our server team to apply an update across all sites, this is due to an increasing memory load on the server causing performance issues.

We will update you further as soon as this is complete.

Apologies for any inconvenience.


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